Connected Geek diagnostic reports
Access is limited to staff accounts. Signing in with a Google account that has not been added to the staff list shows an empty dashboard rather than an error, because the database refuses the rows rather than the login. An error message that said "you are not staff" would confirm which addresses exist.
| Severity | Reference | Received | Machine | Model | Contact | Status | Sent to |
|---|
| Latest | Machine | Model | Operating system | Reports | Last report | Worst seen |
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A fault the same computer reported in more than one separate report. This is the only view here the tool cannot produce for itself: the machine holds no history of its own visits.
| Severity | Machine | Fault | Reports | First seen | Last seen |
|---|
A standing session code for running the tool on a client's machine. The client's own name, email and note are typed into the tool when you send the report, so this code is a channel and not a job: every report still carries its own client.
You have no active technician code.
Good for one year and 20 reports, which is the ceiling cg_sessions itself enforces. Downloads do not count against it. Revoking takes effect immediately; issue a new one straight after.
Membership is by email address, not by account, so a person can be added before they have ever signed in. Anyone signing in with a Google account that is not on this list reaches an empty dashboard.
| Name | Role | Status | Last sign in | Actions |
|---|
Read only. These values are set in the database and in the published Privacy Policy, and the two are meant to agree. Changing one without the other is how a promise to a client stops being true.